Shipping & Returns

Shipping Domestic

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Shipping International

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Where is my order being shipped from?

My home :-) North County San Diego.

How is shipping calculated?

Integrated e-commerce calculated the shipping costs for us. 

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Returns

Unhappy with your purchase?

It's okay. No hard feelings! Our return policy lasts 14 days. If 14 days have gone by since your purchase, please email mars@marsmellows.com and we will try to work with you :)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:

* Sale items
* Gift cards
* Downloadable software products
* Health and personal care items

How do refunds work?

Once your return is received we will send you an email to notify you that we have received your return request. Then you will have to ship it out to the address provided. Once we receiver your package, we will begin the refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Shipping Fees

You will be responsible for paying for your own shipping costs for returning your item. Unfortunately, shipping costs are non-refundable. If you are returning an item, the cost of shipping will be deducted from your refund.

Shipping a large order?

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost packages in the mail.